WORKSPACEART: FREQUENTLY ASKED QUESTIONS

Ordering & Payments

Pricing

Products & Samples

Shipping & Delivery

Returns

Ordering

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at 866.303.3780.

What payment options do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept Invoice Payment/Net 30, Wire Transfers, PayPal, checks and money orders. Payment by Invoice Payment/Net 30 requires a simple credit application.

Can I pay by Invoice?

If your order value exceeds $2500 (before taxes and shipping), you will be prompted to select the payment method “Pay by Invoice”. If you have not already been approved for NET 30 payment option, we will email you with a credit application upon placement of your order. Credit approval and limit will be determined upon completion of a credit application.

When will my credit card be billed?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds.

I have tax exempt status. What should I do?

We will be happy to remove taxes from your order total, upon receipt of valid resale certificates for the state you are shipping to. You should place your order online and provide your order number, along with documentation of your tax exempt status via email to B2BTAX@art.com. If received before your order is shipped, we will adjust your payment total and you will never pay the tax. If received after your order is shipped, we will refund your tax retroactively.

You may send tax related documentation at any time and we will keep it on file for future purchases.

Can I cancel my order?

To cancel an order that has not yet begun production, have your order number available and contact our Customer Support Team at 866.303.3780 or by emailing workspace@art.com. We are unable to process cancellations for items that are already in production.

Pricing

How does your WorkspaceArt business pricing relate to Art.com’s retail pricing?

Our base business prices are 50% lower than Art.com’s retail list prices, with the exception of a few categories of non-discountable items from our partners.

The additional benefit of business prices is that there will be no need to wait for a sale. These are our everyday low prices, which are available to you throughout the duration of your design project.

Do you offer volume discounts?

We are excited to reward our largest and most loyal customers with additional discounts, based on your company's rolling 24-month purchases (exclusive of taxes and shipping) from WorkspaceArt.

  • Spend more than $2.5K to earn 10% off of our base business prices
  • Spend more than $10K to earn 20% off of our base business prices and free shipping on all orders
  • Spend more than $50K to earn 30% off of our base business prices and free shipping on all orders

Products & Samples

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary.

How accurate are the item dimensions listed on your web pages?

Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½").

Do you offer custom sizing on prints?

Many of our products can be made in additional sizes not listed on the website. And will do our best to accommodate any custom size or configuration requests. Please give us a call at 866.303.3780 or email workspace@art.com to discuss your project.

What’s the largest size you can order?

Largest overall size/parameters will vary by item and item type. If you need a format that is larger than what we offer online, simply contact us to assess a custom order.

How do I check available quantities of an item?

With millions of images and so many custom framing options, we will need to help with this inquiry. Contact us to take care of that for you.

Can I get samples before I place a large order?

We would be happy to provide samples to give you confidence in Art.com’s quality and capabilities when you have a large order in the works. Please give us a call to discuss your project and the appropriate price for any samples you need.

Sample options include:

  • Select swatches of frame, mat, paper or glazing options for specific projects
  • Sample box of a wide range of our servicing options for frequent, variable purchasing needs
  • Sample finished products

Do you offer un-stretched canvas?

As a general rule we do not offer un-stretched canvas unless for high volumes and/or international shipments.

Do you offer security hardware?

Absolutely. We would be happy to upgrade an item's standard hanging hardware to stronger security hardware. Please simply make a note in the "special instructions" box in checkout, or call 866.303.3780 to make the change.

Shipping & Delivery

What type of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

When will my products arrive?

You can estimate your arrival by adding the processing and transit times for the items you have ordered. We typically process in-stock posters, prints and photographs within 24 hours, and framed items within 5-7 business days.

Can I schedule delivery of an order?

If an order is large enough to go common carrier (such as truck) we can work within a delivery window. With smaller shipments (via FedEx) we cannot control delivery windows but the tracking will give you a sense of when it should arrive.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your products ship, we'll send you a confirmation email that includes a tracking number.

How much will shipping cost?

Standard shipping is free of charge for all orders over $500, and is always free for our Gold and Silver corporate accounts whose cumulative spend with Art.com, Inc. is over $10,000. For orders less than $500 or for special or expedited shipping, WorkspaceArt discounts shipping charges to 50% of Art.com’s retail shipping fees. You may use your own carrier account by calling our customer support team.

What happens if only a portion of my order is available for immediate shipment?

We want you to receive your items as quickly as possible, so we will typically send as soon as available. In order to offer you the lowest shipping rates, we attempt to combine similar items with similar processing times in one shipment. However, you may receive multiple deliveries for your full order.

If an unexpected delay should occur that prevents items in your order from shipping when expected, we will contact you with an updated delivery date.

Do you offer consolidated shipping?

We are happy to ship your items as soon as they are ready, or hold them to ship in one consolidated bundle. Please choose the "consolidated" shipping option during checkout, if you prefer to have only one delivery. If you have a loading dock please specify if you'd like palletized delivery in "special instructions". We may contact you for additional consolidated delivery details, depending on the order.

For your convenience, you may also request a consolidated delivery date to best accommodate your project timeline. This date must be at least 15 days after the order date to allow for all items to be produced, compiled, and shipped without missing your planned date.

Can I ship to a P.O. Box?

Yes, we can deliver packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.

Can I have my order picked up from your facility?

As a general rule, this is difficult as our docks are busy picking up and receiving products for millions of customers. In the event you have a special carrier requirement for a volume order, we can work to accommodate you to the best of our ability.

Is my package insured?

In the remote event that your package is lost or damaged upon arrival, please contact our customer support team.

Returns

What is your return policy?

We are committed to quality products and your satisfaction is very important to us. If your order arrives in damaged or defective condition, contact us within 30 days of receipt for a free replacement.

In many cases we will accept photographic documentation and not require items to be physically returned. Simply contact us at 866-303-3780.

Please note:
All serviced orders are custom built to meet a specific customer's need and as such, unless delivered to you damaged or defective, they may not be refunded or cancelled once production has begun.

Our returns address:
Art.com Returns
4000 Creekside Parkway, Unit C
Lockbourne, OH 43194