WORKSPACEART: FREQUENTLY ASKED QUESTIONS

Ordering & Payments

Pricing

Our Products

Shipping & Delivery

Returns

Ordering & Payments

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.

What payment options do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and check payments.

Check payments should be made payable to Picasso LLC Payment Processing.
Mail to:
PICASSO, LLC
5188 West 74th Street
Indianapolis, IN 46268 USA

Can I pay by Invoice?

We do not currently accept payment by invoice. Payment must be received in full before an order will begin processing.

When will my credit card be billed?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped. Art.com will not release pre-authorization holds.

I have tax exempt status. What should I do?

Upon receipt of valid resale certificates for the state you are shipping to, we will remove taxes from your order total. Place your order online and provide your order number, along with documentation of your tax-exempt status via email to B2BTAX@art.com. If documentation is received before your order ships, we will adjust your payment total, if received after your order ships, we will refund your tax retroactively.

Can I cancel my order?

To cancel an order that has not yet begun production, have your order number available and contact our Customer Support Team by emailing workspace@art.com. We are unable to process cancellations for items that are already in production.

Pricing

Do you offer volume discounts?

We are excited to reward our largest and most loyal customers with additional discounts, based on your company's rolling 24-month purchases (exclusive of taxes and shipping) from WorkspaceArt.

  • Spend more than $2.5K to earn 10% off of our base business prices.
  • Spend more than $10K to earn 15% off of our base business prices.
  • Spend more than $50K to earn 20% off of our base business prices.

Our Products

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs.

How accurate are the item dimensions listed on your web pages?

Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½").

Do you offer custom sizing on prints?

Size availability will vary by image and item type. Many items are available in a range of sizes but the selection is limited to the sizes listed on the website.

Do you offer un-stretched canvas?

All our canvas ships stretched and ready to hang on your wall.

Do you offer security hardware?

Absolutely. Simply check the Security Mounting Kits box during checkout and security hardware will be provided.

Shipping & Delivery

What type of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed and other serviced items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

When will my products arrive?

You can estimate your arrival by adding the processing and transit times for the items you have ordered. We typically process inhouse printed posters, prints and photographs within 1-2 business days. Framed and other serviced items typically ship within 5-7 business days. Consolidated shipping may require additional time before shipping.

Can I schedule delivery of an order?

If an order is large enough to be palletized, we can work within a delivery window. With smaller shipments (via FedEx) we cannot control delivery windows but the tracking will give you a sense of when it should arrive.

How much will shipping cost?

As our product sizes vary, you will be able to find accurate shipping costs on the cart and checkout pages. Expedited shipping is available, the cost will be calculated when this option is selected during checkout.

Do you offer consolidated shipping?

For orders of more than 20 items we offer consolidated pallet shipping including, if needed, lift gate service. If you can accommodate pallet shipments, please select the option during checkout. We may contact you for additional consolidated delivery details, depending on the order.

For your convenience, you may also request a consolidated delivery date to best accommodate your project timeline. This date must be at least 15 days after the order date to allow for all items to be produced, compiled, and shipped without missing your planned date.

Can I ship to a P.O. Box?

We can deliver most posters and prints to a PO Box. Larger items must be shipped to a street address.

Can I have my order picked up from your facility?

We currently do not offer the option to have an order picked up from our facility.

Is my package insured?

In the remote event that your package is lost or damaged upon arrival, please contact our customer support team.

Returns

What is your return policy?

We are committed to quality products and your satisfaction is very important to us. If your order arrives damaged or defective, contact us within 30 days of receipt for a free replacement.

In many cases we will accept photographic documentation and not require items to be physically returned.

Please note:
All serviced orders are custom built to meet a specific customer's need and as such, unless delivered to you damaged or defective, they may not be refunded or cancelled once production has begun.

Our returns address:
Art.com Returns
4000 Creekside Parkway, Unit C
Lockbourne, OH 43194

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